Do you offer try-before-you-buy option?
You can try on clothes in our showroom, which is located at: Lviv, Shevchenko Street, 17 (opening hours).
Can I return the item?
Return and exchange of items of proper quality can be carried out within 14 calendar days after the actual receipt of the order. Return and exchange of items is carried out if the specified items were not in use, its commercial appearance, consumer properties, seals, factory labels and original packaging are preserved, as well as if there is a document confirming the fact of purchase.
Items marked Final Sale may not be returned or exchanged. If the item does not fit, you can return it for a certificate based on the selling price of the item.
How to return an item that doesn’t fit?
Send it to the post office, by courier, or deliver it in person to our showroom at the address: Lviv, Shevchenko Street, 17.
When will I receive my money back?
As provided by Clause 4 of Article 12 of the Law of Ukraine “On consumer rights protection”, once we receive your return package, we will refund your money within 30 working days.
What documents are required to receive refund?
To return the item, you must provide a receipt and an identity document (driver’s license, passport). After sending the parcel, please provide the tracking number so that we can track and receive it in a timely manner.
The range of an online and an off-line store is the same?
The range of the online store and showroom may differ slightly.
If an item has a defect, can I expect a discount?
In this case you need to do a return. We will provide full refund or replacement if available.
Do you have a loyalty program?
We don’t have a loyalty program.
Does the color of the items on the site differ from their actual color?
The colors of all items correspond to the image on the site, but sometimes there may be a slight difference in color, depending on the brightness settings of the screen of your device.
How do you deliver the goods?
We deliver goods all over Ukraine with the help of courier service "Nova Poshta".
We deliver orders all over the world with the help of DHL.
Can I choose cash on delivery?
Yes, cash on delivery is possible if you can pick up the goods within 3 days in stock from the Post office.
How long does delivery take?
If you are located in Lviv, your order will be delivered within 24 hours from the moment it is confirmed by the manager. We ship all over Ukraine within 48 hours from the moment of order confirmation.
International shipping rate and time depends on the destination and the tariffs of the carrier company. After payment of the order, you will receive the tracking number and will be able to track it on the carrier’s website.
What is the shipping cost?
In all cities of Ukraine the cost of delivery is free. Courier delivery or cash on delivery is paid by the customer according to the carrier's tariffs.
International delivery - is paid according to the carrier's tariffs.
How do I pay for my order?
Payment options include:
- cash on delivery;
- online payment via credit or debit card.
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